Spa Policies
Booking. Appointments are booked by phone at 310 855 0105. A request is not confirmed until you receive a confirmation from us. We take a card on file to hold your appointment. Our system may take a $1 verification charge; any other charge to that card is made only under the cancellation policy below.
Cancellations and no-shows. We reserve your appointment time and your therapist for you alone. Please give us at least 24 hours' notice to cancel or reschedule. Appointments with Lena Bratschi require at least 48 hours' notice.
Notice is counted on days we are open only. We are open Tuesday to Saturday, 10am to 7pm, and closed on Sunday and Monday. Sundays and Mondays do not count toward your notice period. If your notice deadline would fall on a day we are closed, please let us know by 7pm on the last day we are open before your appointment. In practice:
- Appointments on Tuesday: cancel by 7pm on the previous Saturday.
- Appointments with Lena on Tuesday or Wednesday: cancel by 7pm on the previous Saturday.
- Appointments with Lena on Thursday: cancel by the same time on Tuesday.
- All other appointments: 24 hours (48 hours with Lena) before your start time.
A voicemail or email left after 7pm counts from 10am on the next day we are open.
Appointments cancelled with less notice, and missed appointments, are charged in full for all services booked. For series and packages, a late-cancelled or missed appointment counts as one session used.
How to cancel or change an appointment. Call the spa during business hours on 310 855 0105 or email marisol@carasoin.com. Replies to confirmation or reminder messages are not monitored and do not count as notice.
Late arrival. If you arrive late, we will do our best to accommodate you, but your treatment ends at the scheduled time so the next client is not delayed, and the full service is charged. Arrivals more than 15 minutes late may be treated as a missed appointment.
Illness. If you are unwell, please call us as early as you can.
Gift cards. Gift cards are not refundable and are not redeemable for cash except where California law requires.
Minors. Clients under 18 receive services only with a parent or guardian's written consent given in person.
By booking an appointment you agree to these policies. We may update them; the version on this page at the time of your booking applies.
Last updated: October 27, 2026.